Right of withdrawal

At Virtatarvikke, we offer you a 14-day right of withdrawal from the day the purchase is made. The right of withdrawal expires 14 days after the day on which you or a third party (other than the carrier) designated by you has received the order. To exercise the right of withdrawal, you must inform us (Virtatarvike Oy, Vetokuja 1 C, 01610 Vantaa, telephone: 050 555 4195; email: info@Virtatarvike.fi) by means of an unambiguous notification by email of your decision to cancel the purchase. At Virtatarvikke, we are not responsible for the delivery costs of a cancelled order, but the customer must bear the return delivery costs themselves.

Refunds of advance payments made by bank transfer or payment on account will be paid to the account that you, as a customer, used to pay. Please note that you may need to provide us with your account details separately for the refund. If you used a credit card or PayPal to pay, the refund will be paid to your credit or PayPal account.

The returned product must be unused in order for us to issue a full refund. The product must not have been substantially altered.

Right of return

In order for the customer to receive a full refund, the returned product must be unused. The returned product must not have been altered or modified. If you return the product in its original packaging, the packaging must be intact. Tapes or address labels must not be attached directly to the product or its sales packaging. When returning the entire order, the customer must also return all ordered products and any accessories. Any store-bought products must also be returned.

If the customer wishes to return a used product, they are responsible for any diminished value caused by use. The right of withdrawal does not apply to products that have been modified at the customer's request.

Before returning, you must first notify us at info@Virtatarvike.fi.

The returned product must be delivered to the address provided by customer service. Include the order information. Always keep the receipt (parcel card) and payment receipt for the return.

Right of exchange

We offer you a 14-day exchange right for the power supply. If the product is defective and you want to exchange it, please see the section “Complaints and reporting shipping damage”.

The exchanged product must not have any significant changes and if the product is in its original packaging, the packaging must also be intact. Address labels or tapes must not be attached directly to the sales packaging.

If you, as a customer, wish to exchange a product that has already been used, you are responsible for any loss in value caused by use. The right to exchange does not apply to products that have been modified to the customer's order.

Any changes must always be notified in advance to info@Virtatarvike.fi.

As a customer, you must place a new order for the product you want to exchange. We will provide you with a parcel card for the return of the exchanged product with your new order. We ask you to return the exchanged product to the address provided by customer service. Always keep the receipt (parcel card) and payment receipt you received from the return.

Complaints and reporting transport damage

We ask that all complaints regarding delivery or orders be sent within seven (7) days of receipt of the order to info@Virtatarvike.fi. Complaints received more than seven (7) days after receipt of the product will not be processed.

The recipient's obligation and products damaged in transport: According to the Road Transport Contracts Act (TKSL), the recipient must check the shipment at the time of receipt and immediately report any externally visible damage (holes, open tapes, crumpled corners, etc.). In these cases, a reservation (notice) must be made immediately on the consignment note or parcel card. Specify the type of damage. Request a receipt from the transport company representative and contact our customer service by email immediately. Also attach pictures of the damaged products to the message.

Damage that cannot be observed with the naked eye at the time of receipt must be reported to Virtarviket's customer service within seven (7) days of receipt, with a description of the damage and photographs. After seven (7) days, the carrier's liability for damage ends. Products that are damaged in transit and/or defective and are returned to Virtarviket must be packaged securely to avoid further damage.

This is Virtatarvike Oy's register and privacy policy in accordance with the Personal Data Act (Sections 10 and 24) and the EU General Data Protection Regulation (GDPR). Prepared on 5.11.2023

1. Data Controller

Virtatarvike Oy, Vetokuja 1 C Vantaa, business ID 3385149-3

2. Contact person responsible for the register

Amando Sharif / info@virtatarvike.fi / 050 555 4195

3. Register name

Virtatarvike Oy's customer register

4. Legal basis and purpose of processing personal data

The purpose of processing personal data is to sell motor vehicle parts and accessories, communicate with customers, maintain customer relationships, marketing, etc. The data is not used for automated decision-making or profiling.

5. Data content of the register

The information stored in the register includes: the person's name, position, company/organization, contact information, information on purchased vehicle accessories and their billing information, and other information related to the customer relationship and ordered services.

6. Regular sources of information

The information stored in the register is obtained from the customer, for example, through messages sent via web forms, email, telephone, social media services, contracts, customer meetings and other situations in which the customer provides their information.

7. Regular data transfers and data transfers outside the EU or EEA

The information will not be disclosed to other parties. Information may be published only as agreed with the customer.

8. Principles of register protection

The register is handled with care and the data processed by the information systems are protected appropriately. When the register data is stored on Internet servers, the physical and digital security of their equipment is appropriately ensured. The controller ensures that the stored data, as well as the access rights to the servers and other information critical to the security of personal data, are handled confidentially and only by employees whose job description requires it.

9. Right to inspect and right to request correction of information

Every person in the register has the right to check their data stored in the register and to demand correction of any incorrect data or completion of incomplete data. If a person wishes to check the data stored about them or to demand correction, the request must be sent in writing to the controller. The controller may, if necessary, ask the person making the request to prove their identity. The controller will respond to the customer within the time period stipulated in the EU Data Protection Regulation (generally within one month).

10. Other rights related to the processing of personal data

A person in the register has the right to request that personal data concerning him or her be deleted from the register ("right to be forgotten"). Data subjects also have other rights under the EU General Data Protection Regulation, such as the restriction of the processing of personal data in certain situations. Requests must be sent in writing to the controller. The controller may, if necessary, ask the person making the request to prove their identity. The controller will respond to the customer within the time period set out in the EU Data Protection Regulation (generally within one month).

This website operates under the name Virtatarvike.fi. Throughout the site, the terms “we”, “us” and “our” refer to Virtatarvike.fi. Virtatarvike.fi offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated herein.

By visiting our site and/or purchasing something from us, you are agreeing to our "Service" and agreeing to the following terms of use ("Terms of Service", "Terms"), including any additional terms, conditions and policies referenced herein or available via hyperlink. These Terms of Use apply to all users of the site, including without limitation site browsers, vendors, customers, merchants and/or content providers.

Please read these Terms of Use carefully before using or accessing our website. By using or accessing any part of the website, you agree to be bound by these Terms of Use. If you do not agree to all of the terms and conditions of this agreement, you are not authorized to access the website or use any services. If these Terms of Use are considered an offer, acceptance is expressly limited to these Terms of Use.

Any new features or tools added to the current store will also be subject to these Terms of Use. You can always review the most current version of the Terms of Use on this page. We reserve the right to update, change or replace any part of these Terms of Use by posting updates and/or changes on our website. It is your responsibility to check this page regularly for changes. By continuing to use or access the website after any changes are posted, you agree to be bound by those changes.

Our store is hosted by Shopify Inc. They provide us with an online store platform that allows us to sell our products.

1 - ONLINE SHOPPING TERMS

By agreeing to these Terms of Service, you represent that you are at least 18 years of age in your state or province of residence, or that you are the age of majority in your state or province of residence, and have given your consent for your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose, and you may not violate any laws in your jurisdiction (including, but not limited to, copyright laws) in connection with your use of the Service. You may not transmit any worms, viruses, or destructive code. Violation of these Terms of Service will result in immediate termination of your Services.

2 - GENERAL CONDITIONS

We reserve the right to refuse to provide service to anyone for any reason at any time.
You understand that your content (excluding credit card information) may be transmitted unencrypted and may involve (a) transmissions over various networks and (b) modifications to accommodate technical requirements related to connecting networks or devices. Credit card information is always encrypted during transmission over networks.
You agree not to reproduce, copy, sell, resell or exploit any portion of the Service, use of or access to the Service, or any links through the site from which the Service is provided, without our express written permission. Nothing in this Site shall limit or otherwise affect these Terms.

3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if the information available on this site is not accurate, complete or up-to-date. The material on the site is provided for general information only and should not be relied upon as the sole basis for making decisions without first checking sources of information that are more accurate, complete or up-to-date. Any reliance placed on the material on this site is at your own risk.
This site may contain certain historical information. Historical information is not necessarily current and is provided for reference only. We reserve the right to change the content of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

4 - CHANGES TO THE SERVICE AND PRICES

The prices of our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without notice.
We are not liable to you or any third party for any modifications, price changes, interruptions or discontinuance of the Service.

5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively through the Website. These products or services may have limited availability and may only be returned or exchanged in accordance with our return policy.
We have tried to display the colors and images of our products as accurately as possible in our online store. However, we cannot guarantee that your computer screen will display the colors completely accurately.
We reserve the right to limit the sale of our products or services to certain persons, geographic areas or jurisdictions. We may exercise this right on a case-by-case basis. We also reserve the right to limit the quantities of products or services we offer. All product descriptions or product prices are subject to change at any time without notice, in our sole discretion. We reserve the right to discontinue any product at any time. All offers for products or services made on this site are void where prohibited.
We do not warrant that the quality of any product, service, information or other material will meet your expectations, or that errors in the Service will be corrected.

6 - ACCURACY OF BILLING AND ACCOUNTING INFORMATION

We reserve the right to refuse to process any order we receive from you. We may, in our sole discretion, limit or cancel the quantity placed by any one person, household or order. These limits may apply to orders placed under the same customer account, credit card or orders using the same billing and/or shipping address. If we make a change to or cancel an order, we will endeavour to notify you by contacting the email and/or billing address/phone number you provided when placing the order. We reserve the right to limit or refuse orders that, in our sole discretion, appear to be placed by resellers or distributors.

You agree to provide current, complete and accurate information related to your purchase decision and account information to our online store. You agree to update your account and other information, including your email address and credit card numbers and expiration dates, as soon as possible so that we can complete your payment transactions and contact you if necessary.

For more information, please see our returns policy.

7 - ALTERNATIVE TOOLS

We may provide you with access to third-party tools that we do not monitor or control in any way.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions, and without any endorsement. We are not responsible in any way for any damages arising from your use of any optional third-party tools. Any use of any optional tools provided through the Site is entirely at your own risk and discretion, and you should ensure that you have reviewed and accepted the terms of use of such third-party tools. We may also offer new services and/or features through the Site (including new tools and resources) in the future. Such new features and/or services will also be subject to these Terms of Service.

8 - THIRD PARTY LINKS

Certain content, products and services available through our Service may contain materials from third parties.
This site may contain third-party links that will direct you to third-party websites that are not affiliated with us. We are not responsible for reviewing or evaluating the content or accuracy of any third-party materials or websites, and we make no warranty or liability for any third-party materials, websites, or other third-party products, services, or materials.
We are not responsible for any damages or losses related to purchases made through or use of third-party websites. Please carefully review the third-party’s policies and practices and ensure that you understand them before making any transactions. Any complaints, claims, concerns or questions regarding third-party products should be directed to the relevant third party.

9 - USER COMMENTS, FEEDBACK AND OTHER FEEDBACK

If, at our request, you submit certain specific comments (for example, contest entries) or without your request, you submit creative ideas, suggestions, plans, or other materials, whether online, by email, by postal mail, or otherwise, you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use any comments you submit to us in any media. We are not obligated to (1) maintain any comments in confidence, (2) pay compensation for any comments, or (3) respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we believe, in our sole discretion, is unlawful, offensive, threatening, defamatory, libelous, pornographic, obscene or otherwise objectionable or violates any party's intellectual property rights or these Terms of Service.

You agree that your comments will not violate any third-party right, including copyright, trademark, privacy, personality or other personal or proprietary right. You also agree that your comments will not contain any defamatory or otherwise unlawful, abusive or obscene material, and will not contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address or impersonate someone else or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for the comments you make and their accuracy. We are not responsible and assume no liability for any comments posted by you or any third-party.

10 - PERSONAL INFORMATION

The submission of your personal information through the online store is governed by our Privacy Policy. You can review our Privacy Policy.

11 - ERRORS, INACCURACIES AND OMISSIONS

From time to time, our site or the Service may contain information that contains typographical errors, inaccuracies or omissions, which may relate to product descriptions, pricing, offers, product shipping costs, shipping times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if there are errors in the information on the Service or a related website at any time without prior notice (including after you have submitted your order).
We are not obligated to update, modify or clarify any information on the Service or any related website, including pricing information, except as required by law. There is no specified update or refresh date on the Service or any related website, so it cannot be assumed that all information will change or be updated.

12 - PROHIBITED USES

In addition to other prohibitions set forth in the Terms of Service, you are prohibited from using the Site or its content: (a) for any unlawful purpose; (b) to induce others to engage in or participate in any unlawful activity; (c) to violate any international, federal, provincial or state statutes, rules, laws or local ordinances; (d) to infringe or violate our or others' intellectual property rights; (e) to harass, abuse, defame, harm, defame, defame, denigrate, intimidate or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) to provide false or misleading information; (g) to upload or transmit viruses or other harmful code that may affect the operation of the Service or any related website, other websites or the Internet; (h) to collect or track the personal information of others; (i) to send spam, phish, scam, proactively mine, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website if you violate any of these prohibited uses.

13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not warrant, represent or guarantee that your use of the Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results obtained from the use of the Service will be accurate or reliable.
You agree that we may from time to time remove the Service for an indefinite period of time or cancel the Service at any time without separate notice to you.

You expressly agree that your use of or inability to use the Service is at your sole risk. The Service and all products and services provided to you through the Service are provided "as is" and "as available", without any express or implied warranty, condition or condition, whether express or implied, including all express or implied warranties or conditions of merchantability, merchantability, fitness for a particular purpose, durability, title and non-infringement.
No party shall be liable to you or others for any direct, indirect, incidental, punitive, special or consequential damages, including, but not limited to, lost profits, lost revenue, lost savings, lost data, replacement costs or other similar damages, whether in contract, tort (including negligence), strict liability or otherwise, arising out of the use of the Service or products obtained through the Service, or any other claim related thereto, including, but not limited to, errors or omissions in any content, or the nature of any loss or damage arising out of the use of the Service or any content (or product) posted, transmitted or otherwise made available through the Service, even if we are aware of the possibility of such damages. Because some states or jurisdictions do not allow the limitation or exclusion of liability for consequential or incidental damages, in such states or jurisdictions our liability is limited to the maximum extent permitted by applicable law.

14 - LIABILITY

You agree to indemnify, defend and hold harmless Virtatarvike Oy and our parent, subsidiaries, affiliates, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents incorporated by reference into these Terms of Service, or your violation of any law or the rights of a third-party.

15 - SHARPEABILITY

In the event that any provision of these Terms of Use is held to be illegal, void or unenforceable, that portion of the provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Use. Such holding of any provision as illegal, void or unenforceable shall not affect the legality and enforceability of any remaining provisions.

16 - TERMINATION OF THE AGREEMENT

The obligations and liabilities of the parties incurred prior to the termination date of this Agreement shall survive the termination of this Agreement for all purposes.
These Terms of Use will apply unless terminated by either party. You may terminate these Terms of Use at any time by notifying us that you no longer wish to use our services, or when you cease using our site.
If we determine in our sole discretion that you have breached or suspect that you have breached any term or provision of these Terms of Use, we may also terminate this Agreement at any time without notice, and you will be liable for all outstanding fees, including amounts accrued up to the termination date, and/or we may refuse to provide you with access to our Services (or any portion thereof) accordingly.

17 - ENTIRE AGREEMENT

Our failure or delay in enforcing any right or provision of these Terms of Use shall not constitute a waiver of such right or provision. These Terms of Use and any other documents referenced in these Terms of Use constitute the entire agreement between you and us relating to your use of our Services and supersede all prior or contemporaneous agreements, communications and proposals, oral or written, between you and us (including any prior versions of the Terms of Use). Any titles, headings or section headings in these Terms of Use are for your convenience only and shall not affect the interpretation or limitations of these Terms of Use.

18 - APPLICABLE LAW

You can contact the Consumer Agency.

19 - CHANGES TO THE TERMS OF USE

You can review the current version of the Terms of Use at any time on this page.
We reserve the right to update, modify or replace portions of these Terms of Use at our sole discretion by posting updates and changes to our website. It is your responsibility to check our website regularly for any changes. By continuing to use or access our website or the Service after the posting of these Terms of Use, you agree to be bound by such changes.

20 - QUESTIONABLE

Questions regarding the Terms of Use should be sent to us by email.

Delivery tracking

You can track the status of your delivery at any time using the tracking number sent to your email. You can see the tracking number of your package in the delivery confirmation email you receive when your package has left Virtaartvikki. The delivery information will be updated in the tracking service within a few hours of the package leaving our warehouse.

Delivery time

The delivery time of the order depends on the delivery destination, the supplier and the day. On weekdays, Virtatrvike sends the packages to the selected transport company between 15:00 and 17:00. During these times, all completed orders leave the store. If the order is placed after 16:30, the package leaves the store on the next weekday between the times mentioned above. Depending on the supplier, the transport can take 1-3 days. The transport time begins when the order leaves the store for the driver. Once the order has left the store, the customer can track the order on the transport company's own website using the tracking code received in the email.