When placing an order, the customer can choose the shipping method and driver.

All orders are shipped from a warehouse in Finland, from where they are delivered to the selected driver.

During the checkout process, the system will ask for the customer's address, which it then uses to provide options for the nearest pickup points and other available carriers.

Returns and Cancellations

Consumer customers have the right to cancel an online store purchase within 14 days of receiving the product.

Cancellation must be clearly communicated to us by email or through the online store's contact form before returning the product. Simply returning the product or failing to pick it up is not considered a cancellation.

The returned product must be returned within 14 days of making the cancellation notification.

The customer is responsible for shipping costs incurred due to the return, unless the product is faulty or incorrectly delivered. Return costs will not be reimbursed to the customer.

The returned product must be substantially unchanged and undiminished. The customer may inspect the product in the same way as in a store, but the product must not be installed, used, or damaged. If the product has been used, installed, programmed, damaged, or its value has otherwise decreased due to the customer's handling, we reserve the right to deduct the depreciation from the refundable amount. If the product has become unsaleable, a refund may be denied within the limits allowed by law.

For electrical parts, electronic parts, and spare parts to be installed in a vehicle, the customer must ensure the product's suitability before installation. An installed, used, programmed, soiled, damaged, or incomplete product may not be fully refunded.

Once the return has been received and inspected, we will refund the price of the returnable product and the costs according to the cheapest standard delivery method of the original delivery. Payment will be refunded using the same payment method used to pay for the order, unless otherwise agreed with the customer.

We may withhold payment until we have received the product back or the customer has shown proof of having sent the product back.

Returns for business customers are always agreed upon separately. Business customers do not have the 14-day right of withdrawal according to consumer protection law.